EFFECTIVE COMMUNICATION - FOR THE DENTAL TEAM

Successfully communicating with patients is an essential skill for dental professionals and is a requirement in the GDC’s standards for dental teams.  Good communication is a vital part of patient care, working as a team and the success and culture of a practice (For Dentists, Therapists, Technicians, Hygienists, Dental Nurse’s & Students & Receptionists). This training can be used as part practice evidence to demonstrate compliance in areas of CQC fundamental standards.

AIMS:  To highlight the need for effective communication and how improving this can increase productivity and profitability

OBJECTIVES:   

Examine the 5 reasons why patients don't go ahead with treatment and how to manage patient expectations productively

Explain the different methods of communication and the barriers that present

Describe ‘active listening’ and the skills involved

Discuss how communication is essential to staff morale, team working and patient care

EXPECTED OUTCOMES: 

Be able to use various methods of communication and increase case acceptances

Gain improved skills in verbal and non- verbal communication

Identify barriers to communication within the dental work place

Use active listening skills to build a rapport with patients

Use effective communication to enhance staff relations, efficiency, patient care and overall practice profile.

TO INCLUDE:

Methods of communication.

Communication barriers within the dental practice

Communication and team working

Enhancing your own & the practice profile with successful communication

Use active listening & communication skills to their full potential

 Delivery of practice information