Telephone: 01273 423385
Mobile: 07886249089

www.dentcomtraining.co.uk

Managing Staff and Patient Relationships Productively

Communication within your practice is paramount between all members of the team, as is how you communicate with your patients.

At a time when dental professionals face many pressures, it’s likely to be your job within the team, to ensure that staff communicate well enough so that patients understand all treatment options available to them, allowing them to make an informed decisions about their treatment.

It’s also essential that all your fellow team members provide consistent information to patients in order to avoid complaints. Getting this balance right is never easy so here’s a course ideal for practice managers, senior nurses or those with aspirations toward future management roles and clinicians too.

This course is suitable for senior members of the practice team and its outcomes will mean you will have discovered

1.Effective and practical strategies to manage group dynamics, and communicate in an effective and efficient manner


2. How to succeed in Customer Care and Service, prevent and manage complaints.


3. Be able to manage time and projects more effectively


4. Have developed negotiation skills – with the team and patients

Dentcom Training, 137 Southdown Road, Portslade, East Sussex, BN41 2HJ Telephone 01273 423385 or email anthonyasquith@ntlworld.com

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HERE ARE A FEW OF THE THOUSANDS OF DENTAL PROFESSIONALS TALKING ABOUT THEIR EXPERIENCES AT OUR COURSES...CLICK THE IMAGE

I found the course was presented in a very informal way which worked well given the subjects as it meant we had time to discuss items raised by the candidates.

 The way the subjects were covered gave you plenty of time to think and relate them to situations in your workplace/life.  The course has made a difference to how I handle the staff on a day to day basis - mainly by how I react with them in different situations, and highlighted that by being more aware of the individual and their needs I am able to get better results (win-win) to aid the smooth running of the practice. I appreciate that this is something I will have to practice and think about daily but am more than willing to do this.

Being completely honest, because of the relaxed, chatty way the course was run the time flew and I cant believe we were there all day.  When I got home and started talking about the course to my husband I was amazed how much practical advice and how many ideas I had actually taken on board to help me.  The teaching process used really worked I didnt feel brain dead having taken on so much as you do after some courses but feel that I probably got more out of this day than many of the other courses I have been to.

Angela Thornton

Administrative Manager Sandown Dental Practice